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Frequently Asked Questions


General

Yes we do! We are now a certified Encryption Service Organization (ESO).  

DCCS has taken security to a new level by increasing our control and further protecting customer data.  In the new dual-controlled Encryption Facility, DCCS provides various key injections on-site for all major POS equipment. And best of all, customers can enjoy this new and improved service at the same low price and with quicker turnaround time--including same-day service!  

PIN Pads must be physically encrypted with an 'Injection Key' to take debit pin numbers and EBT cards.

The correct injection key will be provided by your bank or processor's technical support department. Also, previously injected equipment sometimes have the injection key information on the back of the PIN Pad or terminal.

Please tell your customer care representative what injection you require.

For online orders, please note the injection in the 'notes' section of the check-out screen. If you have any questions please call us at 1-877-298-6939.

We inject for the following processors, if you are unsure please call your processor for the correct injection key.

Note: We use the words “encryption” and “Injection” interchangeably.

We can provide encryptions for almost all processors.

Here are the names of the main processors:

First Data

Global Payments

Heartland Payments

Mercury

Paymentech

Pivotal          

Transfirst

TSYS

Vantiv

WorldPay

A PIN (Personal Identification Number) is used to verify the identity of a customer during debit, EBT, and face-to-face EMV transactions. This protects both the merchant and the cardholder from fraudulent activity. The cardholder enters their PIN into the PIN pad or credit card terminal, and that PIN is then transmitted over the various card issuer networks, confirming the cardholders identity. For security purposes, the PIN is "encrypted" by the PIN pad or terminal before it is transmitted over the networks. Every card network uses their own encryption key--sometimes they have more than one--and that encryption key must be loaded, or "injected," into the PIN pad or terminal before it can successfully transmit PIN data and complete a PIN transaction. 

Yes. Please provide us with specific instructions and we would be happy to take care of it for you.

No, you do not need a merchant account to purchase equipment from Discount Credit Card Supply. However, please verify that the bank or credit card processor you eventually choose will be able to support the equipment you are purchasing.  

Yes we do!

Basic Repair Service - $45 (10+ Units - $40)

Diagnosis and repair all in a quick and affordable 5-7 day turnaround.  Faster if needed. 

  • Cleaning
  • Testing
  • Unlocking
  • Replacing keypads as needed
  • Replacing outer screen as needed
  • Spot painting as needed
  • Bagging
  • 1 Year Warranty on repaired parts only
  • If unrepairable or not economical, we will let you know.
  • If your terminal is unrepairable you will be charged just an $8 testing fee.
  • We will provide status reports to keep you informed of the status of your repairs.

 

  • Terminals included in the Basic Repair Service
  • FD50ti, FD100ti, FD200, FD200Ti, FD50, FD100, FD300ti,
  • Vx520, Vx510, Vx570, 3730, 3730le, 3750
  • ICT 220, ICT 250,
    Pax S80, Pax S90
    Call for older terminals or anything not listed here. ****Call us first to get an RA# before sending in your terminal. 

Yes, we do.  Feel free to give us a call or send us an e-mail for more information on bulk purchases.

All refurbished terminals go through a thorough testing process before they go out the door.  That is the main difference between used and refurbished. We test, clean, repair and then retest all of our terminals. There are sometimes minor scratches on the terminal, but nothing that will impact the use of the terminal. We take great pride in delivering to our customers a refurbished product that looks and runs smoothly.

It is located on your invoice which is emailed to you once we have shipped your order.

 

Yes, We have a Buy Back Program: We will buy back your used equipment and give you credit on your next order.  Call us for a quote! 

Did you know that you can log into your account to check the status of your order?  You will see in real-time when it ships and the tracking numbers.  In addition you can leave reviews and feedback right there!

You will need approval by a bank or credit card processor in order to start accepting credit cards, as well as confirmation that the bank or processor supports the device you wish to buy.

EMV, which stands for Europay, MasterCard, and Visa, is a global standard for inter-operation of integrated circuit cards (IC cards or"chip cards") and IC card capable point of sale (POS) terminals and automated teller machines (ATMs), for authenticating credit and debit card transactions.

 

In October 2015, the liability for counterfeit credit card transactions shifted to the merchant if they do not have the ability to accept chip card payments. For more information visit this link.

From the world's largest corporations to small Internet stores, compliance with the PCI Data Security Standard (PCI DSS) is vital for all merchants who accept credit cards, online or offline, because nothing is more important than keeping your customer’s payment card data secure. The size of your business will determine the specific compliance requirements that must be met. Note that enforcement of merchant compliance is managed by the individual payment brands and not by the Council – the same is true for non-compliance penalties.

For more information, go to this link

A wireless connection utilizes a cellular network (GPRS or CDMA) and allows you to use the Internet almost anywhere, while a Wi-Fi connection requires a router.

EXCHANGE AND RETURN POLICY

30 Day Satisfaction Guaranteed!

If you need to return or exchange your order for any reason, DCCS is here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for replacement, store credit, a different product, or a refund to the original payment method.

 (Refunds will be processed within 3 business days of receipt of returned item.)

 Conditions for Returns

  • Returned items must be in the original box and undamaged.
  • Items received with visible signs of damage will NOT be refunded.
  • Items returned AFTER 30 days without prior authorization may incur a 15% restocking fee.
  • Terminals already downloaded must be cleared and unlocked. Locked terminals are not available for returns.
  • After 30 days, items can come in for Warranty Repair.
    (Customer is responsible for shipping item to DCCS. DCCS will return item via ground shipping at no charge.)

 Exclusions:

  • B-Stock Items
  • Items with broken warranty seals
  • Items with visible damage

 Shipping:

  • You will be responsible for paying the shipping costs to DCCS after 30 days.  
  • DCCS will supply you with a return label at no cost if it is a return within 30 days of purchase
  • and the return is a terminal warranty issue.
  • DCCS can supply a prepaid label and bill you accordingly for the label
    if the product is outside of the 30 day timeframe.
  • Shipping costs are non-refundable unless otherwise noted.

 

You will receive the Standard Warranty on the terminal you have recently purchased.  If you would like to upgrade to a 2-year warranty or a Quick Swap Overnight  1-year or 2-year warranty you may do so within 21 days of your purchase date.  These other warranty options are listed below and are available by phone or online. 

Included with all terminals - Standard 1 Year Warranty
We pay for ground shipping from you to us in the first 90 days.
You pay for shipping to us after 90 days.
We always pay for ground shipping back to you.

Discount Credit Card Supply guarantees this product against defects in materials for a period of 1-year after the date of purchase. During this period, Discount Credit Card Supply will repair or replace a defective unit and power supply without charge to the customer. The customer must send the defective product or part to Discount Credit Card Supply. The customer will pay for all transportation and insurance charges for sending the unit to be repaired after 90 days.  Discount Credit Card Supply will pay for shipping back to the customer.  Discount Credit Card Supply's total liability is limited to the original product cost. Discount Credit Card Supply is not responsible for loss due to damage caused by an electrical surge. Discount Credit Card Supply is not responsible for loss if unit is damaged by willful misconduct, abuse, neglect, improper use, dropping, or submersion in water.    Warranty swaps will be sent via Fedex Ground.

Standard 2 Year Warranty - $23.99

Extends our normal warranty to 2 years. 
We pay for ground shipping from you to us in the first 90 days.
You pay for shipping to us after 90 days.
We always pay for ground shipping back to you.

Discount Credit Card Supply guarantees this product against defects in materials for a period of 2 years after the date of purchase. This 2-year warranty is available for $23.99 and includes the unit and the power supply. During this period, Discount Credit Card Supply will repair or replace a defective product or part without charge to the customer.  The customer will pay for all transportation and insurance charges for sending the unit to be repaired after 90 days.  Discount Credit Card Supply's total liability is limited to the original product cost. Discount Credit Card Supply is not responsible for loss due to damage caused by an electrical surge. Discount Credit Card Supply is not responsible for loss if unit is damaged by willful misconduct, abuse, neglect, improper use, dropping, or submersion in water. Warranty must be purchased within 21 days of initial product purchase.  Warranty swaps will be sent via Fedex Ground.

Quick Swap 2 Year - $65.99
  
Extends your warranty to 2 years. 
Boosts your shipping from ground to overnight.
We send you a terminal overnight first, then you send us your broken terminal.
We always pay for shipping both ways.

Discount Credit Card Supply guarantees this product against defects in materials for a period of 2 years after the date of purchase. This extended warranty includes unit and power supply and is available for $65.99.  During this period, Discount Credit Card Supply will repair or replace a defective product or part without charge to the customer. Discount Credit Card Supply will send a replacement terminal, similar product, or part via overnight shipping. Discount Credit Card Supply's total liability is limited to the original product cost. Discount Credit Card Supply is not responsible for loss due to damage caused by an electrical surge. Discount Credit Card Supply is not responsible for loss if unit is damaged by willful misconduct, abuse, neglect, improper use, dropping, or submersion in water. Warranty must be purchased within 21 days of initial product purchase.  Warranty swaps will be sent via Fedex Overnight.

Quick Swap 1 Year - $35.99

Boosts your shipping from ground to overnight.
We send you a terminal overnight first, then you send us your broken terminal.
We always pay for shipping both ways.

 Discount Credit Card Supply guarantees this product against defects in materials for a period of 1 year after the date of purchase. This extended warranty is available for only $35.99 and includes the unit and the power supply. During this period, Discount Credit Card Supply will repair or replace a defective product or part without charge to the customer. Discount Credit Card Supply will send a replacement terminal, similar product, or part via overnight shipping.  Discount Credit Card Supply's total liability is limited to the original product cost. Discount Credit Card Supply is not responsible for loss due to damage caused by an electrical surge. Discount Credit Card Supply is not responsible for loss if unit is damaged by willful misconduct, abuse, neglect, improper use, dropping, or submersion in water. Warranty must be purchased within 21 days of initial product purchase. Warranty swaps will be sent via Fedex Overnight.


Call Discount Credit Card Supplyto order a Warranty Upgrade at 877-298-6939
or purchase online at www.discountcreditcardsupply.com 

Your order is very important to us and we appreciate your business.  We guarantee that your order will be processed and shipped in a timely fashion. Typically, orders placed after 4:00 PM Central Standard Time will ship the next business day.  In the event that there is a delay in the shipment of your order we will make every effort to contact you and let you know.