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Frequently Asked Questions


For refurbished terminals, you may return any product within 14 days.  You will be refunded the cost of the equipment, minus the shipping.  Please contact DCCS if you need to return an item and we will supply you with a return authorization.  After 14 days, there will be a 15% restocking fee on all returned or refused shipments.  Some items are not eligible for return and will be marked as such.  


For new terminals, you may return any product within 10 days. You will receive an RMA(Return Material Authorization) number for returns and exchanges in 2-5 business days. The item(s) must be returned in their original condition including the original packaging and all accessories. The packaging must not have any markings. Returns missing accessories will be rejected. Write the RMA number only on the shipping label, NOT on the box.